Customer service

Customer service of the Consular Section

Our Consular Section only accepts customers in urgent and emergency situations by appointment. Please book an appointment via email ([email protected]) beforehand. Please note that we require a prior appointment for all visitors to the Embassy.

PLEASE NOTE: All customers are required to wear a face covering whilst visiting the Embassy.

We have suspended the reception of normal visa applications and residence permit applications until further notice. We will contact all customers whose appointments have been cancelled. We apologize for any inconvenience caused.

Enquiries to the Consular Section can be sent via email, [email protected].  

Passports and identity cards

At present, we will only accept passport and identity card applications in emergency situations (e.g. if your travel documents have already expired and you need to travel within a month).  All customers are required to pre-book an appointment via email [email protected].  

PLEASE NOTE: All customers are required to wear a face covering whilst visiting the Embassy.

If you have been informed that your travel document is ready and you wish to receive it by post, do get in touch with us (postage of 6,50 GBP will need to be paid into Embassy's account prior to posting). 

Customer service for visas to Finland 

Owing to the coronavirus outbreak, Finland, in line with the rest of the Schengen countries, has suspended the reception of normal visa applications in Finland’s missions with immediate effect from 19 March until further notice. Read more: Finland suspends the reception and processing of ordinary visa and residence permit applications. 

Email and telephone enquiries 

Please contact us primarily via email. Before contacting us, please see the updated information and guidance on our and Finnish Foreign Ministry’s website, as well as our updates on our social media channels.

General enquiries can be send via email to [email protected] and enquiries to the Consular Section to [email protected].  

If your enquiry is very urgent, please contact us by phone on weekdays from 10am to 12.30pm, and 1pm to 3pm, tel: +44 (0)20 7838 6200.

 

Holidays when the embassy will be closed.