Customer service

Customer service of the Consular Section

Customer service at the Consular Section requires a prior appointment, including residence permits to Finland and Finnish identity cards. 

Please book your appointment online well in advance (link below). If you are no longer able to make your appointment, please also cancel it through the online booking system. We are not able to book or cancel appointments over the phone. In case of an emergency, a booked appointment is not needed.

Opening hours of customer service 

  • Mondays at 10.00am - 12.00noon and 2.00 - 4.00pm

  • Tuesdays at 2.00pm - 4.00pm

  • Wednesdays and Fridays at 9.00am - 12.00noon

  • Thursdays at 10.00am - 12.00noon

Online appointment for passports, notarial services and residence permit applications 

Please check our opening hours during the holiday season here:  Embassy’s opening hours for the end of the year and after the New Year.
From July 2019 the appointments for passports, notarial services and residence permit applications at the Finnish Consulate in London must be made via VFS Global website.  Please note: If you are booking an appointment for the first time via VFS Global, you will need to register for the website. When booking the appointment, you will be asked to include your passport details (passport number and expiry date). If you don’t have this information, you may use for example your phone number as passport number and the date of booking as expiry date. 

Customer service for visas to Finland 

In the United Kingdom a Schengen visa to Finland must be applied via the Visa Application Centres in London, Manchester or Edinburgh. Visa application must be submitted in person, and an appointment must be booked in advance.

Email enquiries to the Consular Section

Telephone enquiries to the Consular Section

  • Mondays and Thursdays at 9.00–10.00am

  • Tel: +44 (0) 20 7838 6242

  • Please note that answers to most enquiries can be found on the Embassy website.

Other enquiries during the opening hours of the Embassy

  • Monday to Friday at 9.00am–12.30pm, 1.30pm–4pm

  • Tel: +44 (0)20 7838 6200

Holidays when the embassy will be closed.