Customer service

Customer service of the Consular Section

Due to the coronavirus pandemic, our Consular Section only accepts a limited number of customers until further notice. Please note that we require a prior appointment for all visitors to the Embassy. Appointments for passports, identity cards, citizenship, residence permits and notarial services must be booked through our online appointment booking systemLink to another website.. For visa matters, appointments must be booked via email ([email protected]). 

You can contact the consulate via phone on Mondays, Wednesdays  and Fridays 10am - 11am, tel. +44 (0)20 7838 6242. Due to a high volume of calls, the line can be busy. Kindly call us again later or leave a voicemail with your phone number and we will call you back as soon as possible.

PLEASE NOTE: All customers are required to wear a face covering whilst visiting the Embassy.

Enquiries to the Consular Section can be sent via email, [email protected].  

Passports and identity cards

At present, we accept a limited number of passport and identity card applications. All customers are required to pre-book an appointment via our online appointment booking systemLink to another website. (except in emergencies).  

PLEASE NOTE: All customers are required to wear a face covering whilst visiting the Embassy.

If you have been informed that your travel document is ready and you wish to receive it by post, do get in touch with us (postage of 7 GBP will need to be paid into Embassy's account prior to posting). 

Customer service for visas to Finland 

In accordance with the Government decision, we can only accept Schengen visa applications in exceptional cases. Read more: Visa applications in exceptional cases accepted by missions in limited mannerLink to another website..

All customers are required to pre-book an appointment via email [email protected]

Residence permits and citizenship matters

Due to the coronavirus epidemic, Finland suspended the reception of ordinary residence permit applications starting on 19 March 2020. Activities relating to residence permit applications are gradually resumed. Read more: Limited reception of residence permit applications to resume in Finnish missions abroadLink to another website..

All customers are required to pre-book an appointment via our online appointment booking systemLink to another website.

 

Email and telephone enquiries 

Please contact us primarily via email. Before contacting us, please see the updated information and guidance on our and Finnish Foreign Ministry’sLink to another website.(Opens New Window) website, as well as our updates on our social media channels.

General enquiries can be sent via email to [email protected] and enquiries to the Consular Section to [email protected].  

If your enquiry is very urgent, please contact us by phone on weekdays from 10am to 12pm, and 1pm to 4pm, tel: +44 (0)20 7838 6200.

Holidays when the embassy will be closed.