Coronavirus situation in the UK – Changes to the customer service at the Embassy of Finland

Coronavirus situation in the UK – Changes to the customer service at the Embassy of Finland

Updated 30/3/2020

Due to the very exceptional situation with the coronavirus, the Embassy of Finland in London and our Consular Section has reduced customer service opening hours. Consular Section’s customer service will only accept customers in urgent and emergency situations by appointment.

In the UK, coronavirus infections have been reported throughout the country and the epidemic is spreading especially in London. Please follow guidance and updated information by the Finnish Ministry for Foreign Affairs, Finnish Embassy in London and British authorities.

Please contact us primarily by e-mail. Before contacting us, please see the updated information and guidance on our and Foreign Ministry’s website, as well as our updates on our social media channels. 

Customer service at the Embassy  

Embassy of Finland in London has shortened its customer service hours due to the exceptional situation with the coronavirus. 

Please contact us primarily via email. Before contacting us, please see the updated information and guidance on our and Finnish Foreign Ministry’s website, as well as our updates on our social media channels.

General enquiries can be send via email to [email protected] and enquiries to the Consular Section to [email protected].  

If your enquiry is very urgent, please contact us by phone on weekdays from 10am to 12.30pm, and 1pm to 3pm, tel: +44 (0)20 7838 6200.

Our Consular Section only accepts customers in urgent and emergency situations by appointment. Please book an appointment via email beforehand. Please note that we require a prior appointment for all visitors to the Embassy. We have suspended the reception of normal visa applications and residence permit applications until further notice. We will contact all customers whose appointments have been cancelled. We apologize for any inconvenience caused.

When the Embassy is closed, you can – in the event of an emergency – contact the Foreign Ministry’s 24/7 Service Centre (Tel. +358 9 1605 5555 or e-mail [email protected]).

Guidance and information by the Finnish authorities (situation on 30/3)

  • Finnish Foreign Ministry recommends avoiding all travel abroad until further notice. Finns travelling abroad are encouraged to return to Finland as soon as possible.
  • Travellers returning to Finland from abroad need to stay at home in quarantine-like conditions for 14 days. All individuals arriving in Finland from abroad are now required to fill in a form assessing their situation already at the border control stage. People arriving at the airport will not be able to leave using public transport, but they can leave using their own car. Read more: More stringent controls placed on people arriving from abroad.
  • In accordance with the Government order, Finnish border traffic is to be restricted as of 19 March 2020. This applies to transport by road, sea and air. A Finnish citizen or Finnish resident may always return to Finland. Also foreign tourists in Finland may leave the country. Please note that flight connections to and from Finland have already been significantly reduced. Norwegian and British Airways have suspended their flights from London to Helsinki. Finnair aims to continue with limited flights, but changes and cancellations can occur with short notice. 
  • Finland has put in place restrictions on movement to and from Uusimaa. Everyone does, however, have the right to return to their home or place of residence.
  • If you are currently travelling, please also follow information and updates by the local authorities. Please try to sort out your trip back home through your travel organiser, airline or insurance company. Contact the Foreign Ministry’s 24/7 Service Centre only in the event of an emergency (Tel. +358 9 1605 5555 or e-mail [email protected]).
  • We will also assist you the best we can, but our customer service and switchboard are very busy at the moment. Before contacting us, please see the updated information and guidance on our and Foreign Ministry’s website, as well as our updates on our social media channels. Please also follow our Facebook and Twitter accounts.
  • If you are abroad or it is necessary for you to travel, please submit your travel details at matkustusilmoitus.fi.
  • Please read further guidance regarding coronavirus by the Finnish authorities here: Information and advice on the coronavirus

UK authorities’ advice on coronavirus (situation on 30/3)

  • The UK government has published new measures to address the coronavirus outbreak in the UK, effective immediately from Monday 23rd March evening. According to the latest information, these measures will be in place for at least three weeks.  Please follow updates and guidance by the local authorities. More information: https://www.gov.uk/coronavirus
  • People are required to stay at home, except for very limited purposes (including food shopping, health reasons or essential work). 
  • All non-essential shops and community spaces, restaurants, pubs, cafes, theatres and gyms have been closed. Also many parks have been closed. Schools have been closed across the UK until further notice for all pupils except children of key workers and the most vulnerable.
  • All gatherings of more than two people in public are not allowed, excluding groups of people who live together or gatherings essential for work purposes. 
     
  • If you have coronavirus symptoms in the UK, please contact the NHS 111 coronavirus service for guidance, primarily electronically https://111.nhs.uk/covid-19/. You can also contact NHS by calling 111. Do not go to a GP or a hospital.
  • People classified as extremely vulnerable are advised to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks.
  • Proper hand hygiene is highly important. Wash your hands with soap and water often, for at least 20 seconds at a time.
  • Follow the information and instructions published by UK authorities, Coronavirus (COVID-19): UK government response. Please note, that stricter restrictions can be announced with a short notice.

More information

Finnish Foreign Ministry:  If you are travelling abroad, return to Finland! 
Finnish Foreign Ministry: Q&A about travelling and coronavirus 
Finnish Government: Coronavirus: Latest updates
Finnish Government: Government decides on recommendations to curb the spread of coronavirus 
Finnish Institute for Health and Welfare (THL): Coronavirus COVID-19 – Latest Updates

Gov.uk: Coronavirus (COVID-19): what you need to do 
Gov.uk: Guidance: Coronavirus (COVID-19) information for the public
NHS: Overview – Coronavirus (COVID-19) 

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