Customer service

Finns that have recently returned to Finland or those still travelling are advised to keep their travel details up-to-date at matkustusilmoitus.fi(Link to another website.) so we can connect with you. For questions about travelling and the virus responsible for COVID-19, please refer to our frequently asked questions page. For further advice on the coronavirus and the precautions you should take, please visit www.health.gov.au(Link to another website.). Please follow the requirements and guidance for seeking medical advice and self-quarantining. 
Please note answers to most customer service enquiries can be found on this website. Refer to the special opening hours page to find out what days the Embassy of Finland in Australia is closed.

Appointments

Due to the restrictions on border traffic(Link to another website.) entering Finland, the Embassy of Finland has limited its consular operations. On the advice of the Ministry for Foreign Affairs, only our regular passport service and a limited residence permit service for the following applications are open:

Appointments are mandatory. You can book an appointment online(Link to another website.). All other residence permits applications, as well as, Schengen visa applications remain suspended until further notice.

Enquiries

Telephone

Monday – Thursday (13:00–15.00)
Tel: +61 262 733 800(Link to another website.) (after language selection, prompt 2)

Email

[email protected]

In an emergency, please contact local rescue authorities. If you require emergency consular assistance, please contact the Embassy during our regular office hours or use the Ministry’s 24/7 service(Link to another website.), which is open every day of the year.