Customer service
Please note answers to most customer service enquiries can be found on this website. Refer to the special opening hours page to find out what days the Embassy of Finland in Australia is closed.
Appointments
Schengen Visa
Schengen visa applications to Finland are submitted via VFS Global Application Centre (Visa).
NOTE: All customers are required to pre-book an appointment with VFS Global.
Residence Permit
Residence permit applications to Finland are submitted via VFS Global Application Centre (Residence permit).
NOTE: All customers are required to pre-book an appointment with VFS Global.
Passports, Consular and notarial services
All other consular service, including passport applications, must be submitted at the Embassy of Finland in Canberra.
Customer service provided by the Embassy of Finland is available by appointment only. You must book an appointment via our online booking system.
Enquiries
Telephone
Monday – Thursday (13:00–15.00)
Tel: +61 262 733 800 (after language selection, prompt 2)
In an emergency, please contact local rescue authorities. If you require emergency consular assistance, please contact the Embassy during our regular office hours or use the Ministry’s 24/7 service, which is open every day of the year.