Customer service

Please note answers to most customer enquiries can be found on this website. Customer service for the Consular Section at the Embassy is closed on all Finnish and Australian public holidays.


Customer service for the Consular Section requires a prior appointment. Please book your appointment online well in advance. If you are no longer able to attend your appointment, you can cancel or reschedule using the online booking system.

Book an appointment with Embassy Of Finland in Australia using SetMore



Monday – Thursday (13:00–15.00)
Tel: +61 262 733 800 (after language selection, prompt 2)


[email protected]

In an emergency, please contact local rescue authorities. If you need consular assistance, please contact the Embassy during our regular office hours or use the Ministry’s 24/7 service, which is open every day of the year.