Customer service

Finns that have recently returned to Finland or those still travelling are advised to keep their travel details up-to-date at so we can connect with you. For questions about travelling and the virus responsible for COVID-19, please refer to our frequently asked questions page. For further advice on the coronavirus and the precautions you should take, please visit Please follow the requirements and guidance for seeking medical advice and self-quarantining. 
Please note answers to most customer enquiries can be found on this website. Customer service for the Consular Section at the Embassy is closed on all Finnish and Australian public holidays.


Due to the restrictions on border traffic entering Finland, the Embassy of Finland has limited its consular operations. On the advice of the Ministry for Foreign Affairs, only our regular passport service and a limited residence permit service for the following applications are open:

Appointments are mandatory. You can book an appointment online. All other residence permits applications, as well as, Schengen visa applications remain suspended until further notice.



Monday – Thursday (13:00–15.00)
Tel: +61 262 733 800 (after language selection, prompt 2)


[email protected]

In an emergency, please contact local rescue authorities. If you require emergency consular assistance, please contact the Embassy during our regular office hours or use the Ministry’s 24/7 service, which is open every day of the year.