Customer service
Please note answers to most customer enquiries can be found on this website. Customer service for the Consular Section at the Embassy is closed on all Finnish and Australian public holidays.
Appointments
Customer service for the Consular Section requires a prior appointment. Please book your appointment online well in advance. If you are no longer able to attend your appointment, you can cancel or reschedule using the online booking system.
Enquiries
Telephone
Monday – Thursday (13:00–15.00)
Tel: +61 262 733 800 (after language selection, prompt 2)
In an emergency, please contact local rescue authorities. If you need consular assistance, please contact the Embassy during our regular office hours or use the Ministry’s 24/7 service, which is open every day of the year.