Customer service

Consular and passport issues and legalisation of documents:

• Customer service hours for consular issues, passport issues and the legalisation of documents: Mon–Thu 8.30–11.30. Email: [email protected]
• There is no customer service on Fridays
• Tel. +66 (0)2 207 8700 
• The Foreign Ministry's 24/7 service: Tel. +358 9 160 55555, Email [email protected]. The 24/7 service number should only be used in case of emergency occurring outside of office hours and during public holidays, Saturdays and Sundays
• Further information https://um.fi/th/web/tha/matkustaminen-ja-palvelut

 Visa issues:

 The Embassy: enquiries by email [email protected], by phone Mon–Thu 14.00–15.00, tel. +66 2 207 8700.

• The Visa Centre: VFS Global, Trendy Building, 8th floor (near the Nana BTS station) Mon–Fri 08.00–16.00. Tel. +66 2 118 7009 (Mon–Fri 8.00–12.00 and 13.00–16.00). Email [email protected]
• The Embassy: visa applications can be submitted by appointment only, to be booked through the Visa Centre
• The Embassy: applications for residence permits can be submitted by appointment only, to be booked by email [email protected]
• Further information https://um.fi/th/web/tha/matkustaminen-ja-palvelut