Customer service and appointments 

Appointments

Visa Application Centre VFS residence permit is responsible for receiving residence permit applications

Visa applications are received by the visa application centre VFS Visa.

address: Hamarikyu Parkside place Bldg. 8F, 5-6-10, Tsukiji, Chuo-ku, Tokyo, 104-0045
e-mail: [email protected]
telephone: 050 5433 7978 (9:00 AM to 3:00 PM)

***** ***** *****

Consular services are for customers with a pre-booked appointment in the following categories only:

  • passports and identity cards
  • notarial services
  • Transfer of the population data notification to the Digital and Population Data Service Agency (DVV)


To book an appointment, please send an email containing the following information:

  • name
  • email address and phone number 
  • preferred day and time (please include several options)
  • subject: passport/identity card, notarial services, population data notifications to DVV

Send the email to: [email protected]

Please book your appointment well in advance. If you are no longer able to make your appointment, please also cancel it as soon as possible.

Enquiries

Email: [email protected]
Telephone: 03 5447 6000, Tuesday and Friday 10.00 to 12.00

Before contacting us, please check the instructions on our website. If you can't find the answer, we recommend you to contact us per email as our telephone service can be congested.