Appointments for customer service

Consular section's customer service is by appointment only.

More information on appointments

Customer service for Finnish citizens is Mon-Fri 9.00 - 12.00 and Wed also 13.00 - 17.00. We recommend Finnish citizens to make an appointment in order to avoid waiting times.

After-hour emergencies of Finnish citizens: tel +358 9 1605 5555, fax +358 9 629 840, e-mail [email protected]

Appointments for customer service

Customer service of the consular section is by appointment only.

​​​​​​​Customer service time is Mon – Fri 9–12 (last appointment at 11.30) and Wed also 13–16.30 (last appointment at 16.00).

To make an appointment please send an email to: [email protected] and include the following information:

  • Name(s) of all applicant(s)
  • Nationality
  • Telephone number
  • Type of appointment: visa / residence permit / passport / notary services
  • Preferred date(s) and time(s)

You are welcome to include more specific information regarding your case.

Please note that we cannot accept appointment requests made less than 48 hours before the requested time slot and cannot always book an appointment at the preferred appointment time. You appointment is only confirmed when you receive a final email confirmation from the Embassy.