Customer service and appointments 


Consular services are for customers with a pre-booked appointment in the following categories:

  • passports and identity cards
  • notarial services
  • residence permits
  • Schengen visa and national visa 

To book an appointment, please send an email containing the following information:

  • name
  • email address and phone number 
  • preferred day and time (please include several options)
  • subject: passport/identity card, notarial services, residence permit, Schengen-visa

Send the email to: [email protected]

Please book your appointment well in advance. If you are no longer able to make your appointment, please also cancel it as soon as possible.


Email: [email protected]
Telephone: 03 5447 6000, Tuesday and Friday 10.00 to 12.00

Before contacting us, please check the instructions on our website. If you can't find the answer, we recommend  you to contact us per email as our telephone service can be congested.