Customer service of the Embassy


As a precaution against the spread of the coronavirus (COVID-19), the Embassy of Finland in Tokyo will be for the meantime limiting consular operations to customers with a pre-booked appointment in the following categories:

- passports and identity cards
- notarial services
- residence permit for work (not seasonal work)
- residence permit for family members
- residence permit for study if the school/university has confirmed that they will start physical classes in autumn 2020

All other services, including residence permit for other reasons and regular Schengen visa applications, are suspended for the time being.

To book an appointment, please send an email containing the following information:

- name
- email address and phone number 
- preferred day and time (please include several options)
- subject: passport/identity card, notarial services, residence permit (work, family, study)
- if you are applying for a residence permit for study, please include a document showing that your school/university will start physical classes in autumn 2020

Send the email to: [email protected]

Please book your appointment well in advance. If you are no longer able to make your appointment, please also cancel it as soon as possible.

Opening hours
Monday - Friday 10.00 – 12.00 and 13.00-15.00

Exceptional opening hours of the Embassy 

Enquiries to the Consular Section
[email protected]
Tel. 03 5447 6000