Customer service of the consular section

Customer service of the consular section is by appointment only.

Please book your appointment online well in advance (link below). If you are no longer able to make your appointment, please also cancel it through the online booking system. We are not able to book or cancel appointments over the phone or email.

Online appointment booking (via VFS Global)

Opening hours
Monday - Friday 09.00 – 12.00
Wednesdays also 13.00 – 16.30

Exceptional opening hours of the Embassy 

Enquiries to the Consular Section
[email protected]
Tel. 03 5447 6000