Customer service

Monday and Tuesday 9.00-12.00 am

Appointments for passports, ID cards, residence permits and other consular services must be reserved via the online appointment reservation system 

Residence permit interview and DNA test -make an appointment by email [email protected]

Telephone hours for consular services: Mon - Wed 2 - 3 pm.

Customer service for visas to Finland

Schengen visa application has to submitted to VFS Global  by applicant her/himself.   Book an appointment via the visa centre.  All the enquiries regarding visas +20 2333 23 013 or [email protected].

The processing time for visa application is minimum two weeks.

In case you are not a citizen of Egypt or Sudan, please contact the Embassy before reserving a residence permit or visa application appointment.

Full contact information