Monday and Tuesday


Customer service for passports, ID cards, residence permits and other consular services is by appointment. Appointments must be reserved via online appointment reservation system or by e-mail to [email protected] Residence permit interview appointments need to be reserved by email.

The telephone hours for consular sector is from Monday to Thursday from 2pm- to 4 pm.

Customer service for visas to Finland

Schengen visas to Finland must be applied in person at Finland's visa application centres (VFS Global): Book an appointment via the visa centre.  All the enquiries regarding visas +20 2333 23 013 or [email protected].

Visa application should be handed in personally. The processing time for visa applications is at least two weeks.