Customer service

Monday and Tuesday 9.00-12.00 am

Appointments for passports, ID cards, residence permits and other consular services must be reserved via the online appointment reservation system(Link to another website.) 

Residence permit interview and DNA test -make an appointment by email [email protected]  

Telephone hours for consular affairs: Mon - Wed from 2 - 4 pm.

In case of an emergency call +358 9 1605 5555 or send email [email protected]

Customer service for visas to Finland

Schengen visa application has to submitted to VFS Global  by applicant her/himself.   Book an appointment via the visa centre. (Link to another website.) (Opens New Window) All the enquiries regarding visas +20 2333 23 013 or [email protected].

The processing time for visa application is minimum two weeks.

In case you are not a citizen of Egypt or Sudan, please contact the Embassy before reserving a residence permit or visa application appointment.