Customer service

Monday and Tuesday


Appointments for passports, ID cards, residence permits and other consular services must be reserved via the online appointment reservation system(layout.types.url.description) (Opens New Window). Residence permit interview and DNA test -make an appointment by email [email protected]  

Telephone hours for consular affairs: Mon - Wed from 2pm-4.00 pm

In case of an emergency call +358 9 1605 5555 or send email [email protected]

Customer service for visas to Finland

Schengen visas to Finland must be applied in person at visa application centres VFS Global.  Book an appointment via the visa centre. (layout.types.url.description) (Opens New Window) All the enquiries regarding visas +20 2333 23 013 or [email protected].

Visa application has to submitted personally. The processing time for visa application is minimumt two weeks.

In case you are not a citizen of Egypt or Sudan, please contact the Embassy before reserving a residence permit or visa application appointment.