Customer service at the Embassy

Main services

Schengen visa to Finland

Residence permits to Finland

Finnish passport and identity card

Consular assistance

Notarial services

All services A-Z

Customer service

VFS Global answers all inquiries regarding visa and residence permit matters.

Email:: [email protected]

Phone: +971 4 205 5907 (09:00–17:00, excluding the Embassy’s exceptional opening hours)

Visa matters:

The Visa Application Centre operated by VFS Global serves customers in Dubai and Abu Dhabi. Applicants must book an appointment for submitting their visa applications in advance.

Opening hours of the visa centres in the United Arab Emirates (under normal opening hours) and contact details:

Residence permit matters:

Residence permit applications are received at the Visa Application Centre operated by VFS Global and located in Abu Dhabi. Appointments are required for visits to the visa centre. Please contact VFS Global directly regarding all residence permit matters and appointment bookings.

Passport matters:

An appointment is required for submitting passport applications in person at the Embassy. Appointments can be booked by email at: [email protected]

If you are travelling to Finland, the Embassy would like to remind you that it is also possible to apply for a passport in Finland. More information on how to apply for a passport in Finland is available on the police website: How to apply for a passport.

All inquiries regarding consular matters as well as passport and notarial services should be sent by email to: [email protected]

In order to protect your personal data, you may send ecrypted email to the Embassy through Encrypted message -service

Please note that the Embassy's customer service is currently congested and some delays may be expected in answering the e-mail inquiries. 

Embassy telephone service hours and phone number:

We serve customers by phone on Wednesdays from 9:00 to 10:00. Phone: +971 2 885 3666

Book an appointment

Please note that the Embassy has outsourced the residence permit reception, customer service and appointment booking to VFS Global Abu Dhabi. To book an appointment for identification for your residence permit application or for any residence permit enquiries, please contact VFS Global directly.

Schengen visa applications are received by VFS Global in Abu Dhabi and Dubai. To book an appointment, please contact VFS Global directly.

To book an appointment for passport/ID renewal or document legalization, please send email to [email protected]

Arriving to the Embassy

Embassy would like to inform you of the following:

  • Please follow the general instructions related to hand hygiene and coughing etiquette
  • If you have flu-like symptoms, please inform the Embassy beforehand in order to reschedule your appointment

Please note, that the restrictive measures imposed by local authorities may change rapidly and/or the Embassy may need to re-schedule your appointment on a short notice due to unforeseen events.

The service fee can be paid at the Embassy using debit / credit card. The Embassy does not take cash payments.

Collections

The Embassy will inform you via email once your document is ready for collection. You will be given a collection number. The collection of documents is possible on specific dates. 

The Embassy will inform customers separately via email for the collections

  • If your passport is being processed at the Embassy and you wish to collect it, please contact us by email at [email protected] and add URGENT to the subject line.

  • Please note that the collection times are subject to changes. 

You can pick up collections and documents from the Embassy's visiting address: 

Embassy of Finland in Abu Dhabi

Etihad Towers Office, Tower 3, 20th Floor

Corniche W St

Abu Dhabi

United Arab Emirates

 

How to collect documents from the Embassy:

  1. In person at the Embassy, by presenting your valid ID.
  2. You may authorize another person to collect the document for you. The person collecting your document must have a letter of authorization and his/her own ID when collecting the document.
  3. By courier, by providing the Embassy with a pre-paid airway bill from a courier service. Send the airway bill to the Embassy by e-mail [email protected]. Attach to your message also a signed letter of authorization that the Embassy may hand out your document to the courier. Also, the courier must have a matching airway bill and a copy of the authorization letter when collecting your document. The courier must know your collection number. Inform the courier about the collection time.

Note! The Embassy will not release your documents to a courier if: 

  • we have not received an authorization letter from you or
  • the courier does not know your name and collection number or
  • the courier comes outside our collection time.

Use this template for the letter of authorization. Remember to write your collection number to the form.

How to send encrypted email to the Embassy?

Ensuring data protection is important to us in all of our activities.

When you send emails or files containing personal data to the Embassy, you should send them over encrypted email by using the Encrypted message -service. Detailed instructions can be found here.

Registration to the Service:

  1. Go to the Encrypted message -service.
  2. Give your email address to the service and click “Continue” and after that “Register”.
  3. You will receive an individual link via email, which you will use to identify yourself in the service. The link is active for 10 days and you may send multiple emails by using the same link.

Sending an encrypted email:

  1. Follow the link you received via email after the registration.
  2. Write the recipient’s email address in the ”To” –field, for example [email protected]. You may only send email to the Finnish Government Offices' addresses, for example @gov.fi.
  3. Fill in the “Subject” and write your message. Select attachment files, if any, from the ”Add attachment” –button and confirm by pressing “Attach”. Please, clarify in your message the matter the attachment is regarding.
  4. Send the message by pressing ”Send”

After you have send the message, you have the option to save your message for your own purposes.