Embassy's customer service

Updated June 18

The Consulate of the Embassy of Finland in Rome and the Milan office receives passport and identity card applications and residence permit applications (in Milan only emergency passports for repatriation and identity cards). Appointments can be made via the electronic appointment system: https://finlandabroad.fi/web/ita/ajanohtaista/-/asset_publisher/TV8iYvdcF3tq/content/konsulaatti-otta-kayttoon-sahkoisen-ajanvarausjarjestelman/384951.

The Milan office is closed from 12 June to 30 June.

The embassy's telephone service (+39 331 664 0852) is open Monday to Friday from 9 am to 12 noon. At other times you can send an email to [email protected].

Outside office hours and only in emergencies, you can contact the Foreign Ministry's emergency center: [email protected] or by phone to +358 9 160 55555.

Hygiene instructions for those visiting the consulate during the Coronavirus epidemic

- Follow the rules set by the government on your way to the Consulate. If you use public transport be sure to use masks and cloves and respect social distancing.

- Please be punctual. We cannot let more than one person/family at a time into our waiting room so please don`t come too early/too late.

- Wash your hands with soap and water as soon as you enter the Consulate. Wear a mask during the entire visit.

- If you suffer from flue like symptoms (cough, cold, soar throat or fever) please stay at home and make another appointment.