New online appointment system for consulate's customer service from 16 November 2026
The Consular Section of the Embassy of Finland in Rome and in Milan Office use an online appointment system for customer services. An appointment is required for passport, identity card and residence permit applications, as well as for notarial services and population information registrations for Digital and Population data agency. New Online Appointment System from 16 November 2026.
We are introducing a new online appointment system, which will enter into use on 16 November 2026. Appointments can be booked from 9 November 2026 onwards, one week before the system's launch.
NEW ONLINE APPOINTMENT SYSTEM https://finlandappointment.fi
You register for the system using an email address. Afterward, you can select the country, service, and location (Rome/Milan) within the appointment booking system.
Please note:
- In Rome, customers can submit applications for passports, identity cards and residence permits, request notarial certificates, submit notifications to the Digital and Population Data Services Agency (DVV), and access other consular services.
- Appointments for special matters, such as interviews and DNA tests, are made by email.
- In Milan, customers can request notarial certificates and submit notifications to the Digital and Population Data Services Agency (DVV).
- Residence permit applications cannot be submitted in Milan.
- In emergency situations, an emergency passport for return to home may be issued in Milan. In such cases, appointments must be arranged by telephone.
Telephone service is available in Rome from Tuesday to Thursday from 14:00 to 15:30, tel. +39 06 8522 3330, and in Milan from Monday to Friday from 09:00 to 12:00, tel. +39 331 6640852.
Please send enquiries regarding passport and consular services by email to consulate.roo@gov.fi.
No appointment is required in emergency or crisis situations for Finnish citizens or persons resident in Finland.
More information about consular services please visit Embassy's website.