Embassy of Finland, Hanoi

Customer service


Customer service: Services are open with limitations. Read more from the Embassy’s website. Customer service is open by booking only. Book your appointment through the online appointment system(Link to another website.). New appointments become available in the appointment system regularly. If appointments for a certain period are not yet available, please check again later. Interviews for residence permit applications must be booked by emailing [email protected]. The Finland Visa Application Centers in Hanoi and Ho Chi Minh City remain closed.

Appointments for passport applications can be booked by emailing [email protected]

Those in need of emergency consular assistance are served according to the Consular Services Act. Contact us by emailing [email protected]

Telephone service for visa and residence permit matters is open from Tuesday to Thursday from 2pm until 4pm.

Visa Application Centers:

In Hanoi: Visa Application Centre, Ocean Park Building, Unit 207, 2nd Floor, 01 Dao Duy Anh Street, Phuong Mai Ward, Dong Da District, Hanoi City

In Ho Chi Minh City: Visa Application Centre, Resco Building 3rd Floor, 94-96 Nguyen Du Street, Ben Nghe Ward, District 1, Ho Chi Minh City

Helpline number +84 28 3521 2002, service hours Monday to Friday 08:00-17:00

Website of the Visa Application Centres: http://www.vfsglobal.com/finland/vietnam/(Link to another website.)

Email: info.fiv[email protected]

Time difference: +4h (Summer), +5h (Winter)

Jurisdiction: Vietnam, Laos

Office hours

Mon-Thu 8.00-12.00 and 13.00-17.00, Fri 8.00-12.00

Telephone exchange

  • +84 24 382 667 88

Visiting address, post address

Embassy of Finland
24th floor, Lotte Center Hanoi
54 Lieu Giai, Ba Dinh

On the map


Keijo Norvanto
Head of Mission
Touko Piiparinen
Deputy Head of Mission
Matti Tervo
Senior Specialist
Jaana Lång
Administrative Officer, Consular Services
Nina Hallan
Administrative Officer
financial administration
Nghia Le
Huong Le
Hong Mac