Embassy's customer service and contact information during the corona virus pandemic

Due to the current condition the reception is open by appointment only.

The Embassy serves customers by phone and via email

Our customer service hours for phone enquiries are on Mondays and Wednesdays between 9.00-10.00 AM

  •  +971 2 885 3666

For general immigration and consular inquiries, kindly contact the Embassy by e-mail:

Please note that the Embassy's customer service is currently congested and some delays may be expected in answering the e-mail inquiries.


Book an appointment

The Embassy’s customer service operates by appointment onlyThe Embassy does not have a walk-in service.

To book an appointment for passport/ID renewal or document legalization, please send email to [email protected]

To book an appointment for your residence permit application, please send email to [email protected]


The collection of documents is possible on specific dates

For collection dates, please refer here.

Additional matters to note in our customer service

  • More information regarding the residence permits during the corona pandemic (Finnish Immigration Service):  Effects of the coronavirus outbreak on customers who are abroad(Link to another website.) (Opens New Window)

    Students: If you have been admitted to a university, you may contact the Admissions Services of your hosting Finnish university for detailed information on what options you have for starting your studies online, or postponing the start of your studies.  
  • Residence permit cards: Please be informed that when the Embassy has received your residence permit card, the Embassy will contact you by e-mail to provide instructions how to collect it (in person or by a courier service). This may take up to three weeks from the day of your decision.
  • Monitor the COVID-19 situation closely through local authorities and local media, and through your airline or tour operator.